Assessing service quality : satisfying the expectations of library customers / by Peter Hernon and Ellen Altman.
By: Hernon, Peter.
Contributor(s): Altman, Ellen.
Material type:
TextPublisher: Chicago : American Libraray Association , 2010Edition: 2nd ed.Description: 206p. : ills. ; 28cm.ISBN: 9780838910214.Subject(s): LIBRARY AND INFORMATION SCIENCEDDC classification: 025.5
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
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Books
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Central Library | 025.5 HER/A (Browse shelf) | 1 | Available | 89314 |
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| 025.431 DEW/D Dewey decimal classification and relative index / | 025.48 ROW/A Abstracting and indexing / | 025.49 SEA/S Sears list of subject headings / | 025.5 HER/A Assessing service quality : satisfying the expectations of library customers / | 025.5 PUG/C Change management in information services / | 025.52 KOC/I Information for action : from knowledge to wisdom / | 025.52 KUM/R Reference service / |
Includes index
89314 USD65.00
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