Assessing service quality : satisfying the expectations of library customers / by Peter Hernon and Ellen Altman.
By: Hernon, Peter.
Contributor(s): Altman, Ellen.
Material type:
TextPublisher: Chicago : American Libraray Association , 2010Edition: 2nd ed.Description: 206p. : ills. ; 28cm.ISBN: 9780838910214.Subject(s): LIBRARY AND INFORMATION SCIENCEDDC classification: 025.5
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
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Central Library | 025.5 HER/A (Browse shelf) | 1 | Available | 89314 |
Includes index
89314 USD65.00
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