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Central Library - Vidyasagar University

“Education does not only mean learning, reading, writing, and arithmetic,

it should provide a comprehensive knowledge”

-Ishwarchandra Vidyasagar

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Hernon, Peter.

Assessing service quality : satisfying the expectations of library customers / by Peter Hernon and Ellen Altman. - 2nd ed / . - Chicago : American Libraray Association , 2010. - 206p. : ills. ; 28cm .

Includes index

ISBN: 9780838910214 USD65.00

Subjects--Index Terms: LIBRARY AND INFORMATION SCIENCE

Dewey Class. No.: 025.5 / HER/A

VIDYASAGAR UNIVERSITY
Rangamati, Midnapore,

West Bengal 721102,Phone- 03222 - 276556 (Extn - 444)

Email: librarian@vidyasagar.ac.in
Website: http://vidyasagar.ac.in/

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