| 000 | 00745cam a2200253ua 4500 | ||
|---|---|---|---|
| 001 | 38891 | ||
| 005 | 20171214165253.0 | ||
| 007 | ta | ||
| 008 | 110110s2010 a g b000 u eng u | ||
| 020 |
_a9780838910214 _cUSD65.00 |
||
| 040 | _aMAIN | ||
| 041 | 1 |
_aeng _hNULL |
|
| 082 | 1 | 4 |
_a025.5 _bHER/A |
| 100 | 1 | _aHernon, Peter. | |
| 245 | 1 | 0 |
_aAssessing service quality : satisfying the expectations of library customers / _cby Peter Hernon and Ellen Altman. |
| 250 |
_a2nd ed / _b. |
||
| 260 |
_aChicago : _bAmerican Libraray Association , _c2010. |
||
| 300 |
_a206p. : _bills. ; _c28cm . |
||
| 365 | _aUSD65.00 | ||
| 504 | _aIncludes index | ||
| 653 | 0 | _aLIBRARY AND INFORMATION SCIENCE | |
| 700 | 1 | _aAltman, Ellen . | |
| 942 | _cBK | ||
| 999 |
_c38568 _d38568 |
||