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| 100 | 1 | _aBhattacharjee, C. | |
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_aServices marketing : concepts, planning and implementation / _cby C. Bhattacharjee. |
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_a / _b. |
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_aNew Delhi : _bExcel Books , _c2006. |
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_a696p. : _bfigures ; _c27cm . |
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