000 00692cam a2200253ua 4500
001 32929
005 20171214164836.0
007 ta
008 100215s2009 a g b000 u eng u
020 _a9780750656771
_cRS450.00
040 _aMAIN
041 1 _aeng
_hNULL
082 1 4 _a658.812
_bKNO/C
100 1 _aKnox, Simon.
245 1 0 _aCustomer relationship management :perspectives from the marketplace /
_cby Simon Knox... et al. .
250 _a /
_b.
260 _aWashington :
_bButterworth-Heinemann ,
_c2009.
300 _a302p. :
_bfigures ;
_c23cm .
365 _aRS450.00
504 _aIncludes index
653 0 _aMANAGEMENT
942 _cBK
999 _c32607
_d32607