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| 100 | 1 | _aKnox, Simon. | |
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_aCustomer relationship management :perspectives from the marketplace / _cby Simon Knox... et al. . |
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_a / _b. |
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_aWashington : _bButterworth-Heinemann , _c2009. |
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_a302p. : _bfigures ; _c23cm . |
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