TY  - BOOK
AU  - Spendolini,Michael J..
TI  - The benchmarking book / 
SN  - 0814450776
U1  - 658.562 
PY  - 1992///
CY  - New York  : 
PB  - AMACOM , 
KW  - TOTAL QUALITY MANAGEMENT
N1  - NULL
ER  -