TY  - BOOK
AU  - Shainesh,G.
AU  - Sheth,Jagdish  .
TI  - Customer relationship management : a strategic perpective / 
SN  - 9781403928627
U1  - 658.812 
PY  - 2006///
CY  - Washington : 
PB  - Macmillan , 
KW  - CUSTOMER RELATIONS
N1  - Includes index
ER  -