TY  - BOOK
AU  - Fernandez,Ignatius
TI  - Relationship management : the master`s way / 
SN  - 8187853506
U1  - 658.812 
PY  - 2003///
CY  - NULL : 
PB  - English Edition Publishers and Distributors , 
KW  - CUSTOMER RELATIONS
N1  - Includes bibliographical references
ER  -