TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen  .
TI  - Assessing service quality : satisfying the expectations of library customers / 
SN  - 9780838910214
U1  - 025.5 
PY  - 2010///
CY  - Chicago : 
PB  - American Libraray Association , 
KW  - LIBRARY AND INFORMATION SCIENCE
N1  - Includes index
ER  -