Hernon, Peter. <br/><br/>
Assessing service quality : satisfying the expectations of library customers /  
by Peter Hernon and Ellen Altman. 
 - 2nd ed /   . 
 - Chicago :   American Libraray Association ,   2010. 
 - 206p. :   ills. ;   28cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9780838910214  USD65.00 
<br/><br/><label>Subjects--Index Terms: </label>LIBRARY AND INFORMATION SCIENCE 
<br/><br/><label>Dewey Class. No.: </label>025.5  / HER/A