Montgomery, Jack G. Conflict management for libraries : strategies for a positive, productive workplace / by Jack G Montgomery and Eleanor I Cook. - / . - Chicago : American Libraray Association , 2005. - xii,207p. : ills.figs ; 22cm . Includes bibliographical references and index ISBN: 083890890X USD52.00 Subjects--Index Terms: LIBRARY PERSONNEL MANAGEMENT Dewey Class. No.: 023.9 / MON/C