Verma, Shalini. <br/><br/>
Soft skills : for the BPO sector /  
by Shalini Verma. 
 - /   . 
 - Delhi :   Pearson Education Asia ,   2009. 
 - xii,247p. :   ills.,figs. ;   20cm  1 CD .  
<br/><br/>Includes bibliography 
<br/><br/><label>ISBN: </label>9788131722206  RS175.00 
<br/><br/><label>Subjects--Index Terms: </label>CONTRACTING OUT 
<br/><br/><label>Dewey Class. No.: </label>658.405  / VER/S