Verma, Shalini. Soft skills : for the BPO sector / by Shalini Verma. - / . - Delhi : Pearson Education Asia , 2009. - xii,247p. : ills.,figs. ; 20cm 1 CD . Includes bibliography ISBN: 9788131722206 RS175.00 Subjects--Index Terms: CONTRACTING OUT Dewey Class. No.: 658.405 / VER/S