Dyche, Jill. <br/><br/>
The CRM handbook : a business guide to customer relationship management /  
by Jill Dyche. 
 - /   . 
 - England :   Pearson Education ,   2009. 
 - 329p. :   figures ;   24cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9788177587623  RS350.00 
<br/><br/><label>Subjects--Index Terms: </label>HANDBOOK-MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC/C