TY  - BOOK
AU  - Greenberg,Paul
TI  - CRM at the speed of light, Third edition : essential customer strategies for the 21st century / 
SN  - 9780070590571
U1  - 658.812 
PY  - 2008///
CY  - New Delhi : 
PB  - Tata McGraw-Hill Publishing , 
KW  - MANAGEMENT
N1  - Includes index
ER  -