Greenberg, Paul. <br/><br/>
CRM at the speed of light, Third edition : essential customer strategies for the 21st century /  
by Paul Greenberg. 
 - /   . 
 - New Delhi :   Tata McGraw-Hill Publishing ,   2008. 
 - 659p. :   figures ;   24cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9780070590571  RS550.00 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRE/C