Murphy, Herta A.. Effective business communication / by Herta A. Murphy, Herbert W. Hildebrandt and Jane P. Thomas. - 7th ed / . - New Delhi : Tata McGraw Hill Education , 1997. - 616p. : figures ; 25cm 1 CD . Includes index ISBN: 9780070187757 RS350.00 Subjects--Index Terms: BUSINESS COMMUNICATION Dewey Class. No.: 658.45 / MUR/E