TY - BOOK AU - Radhakrishnan,R. AU - Balasubramanian,S . TI - Business process reengineering : text and cases / SN - 9788120335677 U1 - 658.11 PY - 2008/// CY - New Delhi : PB - Prentice Hall of India , KW - BUSINESS PROCESS N1 - Includes index ER -