TY  - BOOK
AU  - Laughlin,Sara
AU  - Wilson,Ray W  .
TI  - The Quality library : a guide to staff-driven improvement, better efficiency, and happier customers / 
SN  - 9788184082463
U1  - 025.1 
PY  - 2009///
CY  - Kolkata : 
PB  - Indiana Publishing House , 
KW  - LIBRARY SCIENCE
N1  - Includes index
ER  -