Laughlin, Sara. <br/><br/>
The Quality library : a guide to staff-driven improvement, better efficiency, and happier customers /  
by Sara Laughlin and Ray W. Wilson. 
 - /   . 
 - Kolkata :   Indiana Publishing House ,   2009. 
 - 144p. :   figures ;   26cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9788184082463  RS895.00 
<br/><br/><label>Subjects--Index Terms: </label>LIBRARY SCIENCE 
<br/><br/><label>Dewey Class. No.: </label>025.1  / LAU/Q