TY  - BOOK
AU  - Knox,Simon
TI  - Customer relationship management :perspectives from the marketplace / 
SN  - 9780750656771
U1  - 658.812 
PY  - 2009///
CY  - Washington : 
PB  - Butterworth-Heinemann , 
KW  - MANAGEMENT
N1  - Includes index
ER  -