Knox, Simon. <br/><br/>
Customer relationship management :perspectives from the marketplace /  
by Simon Knox... et al. . 
 - /   . 
 - Washington :   Butterworth-Heinemann ,   2009. 
 - 302p. :   figures ;   23cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9780750656771  RS450.00 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KNO/C