TY  - BOOK
AU  - Gosney,John W.
AU  - Boehm,Thomas P  .
TI  - Customer relationship management essentials / 
SN  - 9788120318090
U1  - 658.812 
PY  - 2003///
CY  - New Delhi : 
PB  - Prentice Hall of India , 
KW  - CUSTOMER RELATIONS
N1  - Includes index
ER  -