Gosney, John W. <br/><br/>
Customer relationship management essentials /  
by John W.Gosney and Thomas P.Boehm. 
 - /   . 
 - New Delhi :   Prentice Hall of India ,   2003. 
 - 234p. :   Table and figures ;   24cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9788120318090  RS195.00 
<br/><br/><label>Subjects--Index Terms: </label>CUSTOMER RELATIONS 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOS/C