Glynn, William J. <br/><br/>
Understanding services management: integrating marketing, organisational behaviour, operations and human resource management /  
edited by William J Glynn and James G Barnes. 
 - /   . 
 - New Delhi :   Prentice Hall of India ,   2007. 
 - xxv,485p. :   Figure and tables ;   18cm .  
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>9788120329355  Rs. 325.00 
<br/><br/><label>Subjects--Index Terms: </label>MANAGEMENT 
<br/><br/><label>Dewey Class. No.: </label>658  / GLY/U