TY  - BOOK
AU  - Naagarazan,R S.
TI  - Total quality management / 
SN  - 8122415741
U1  - 658.4013 
PY  - 2005///
CY  - New Delhi : 
PB  - New Age International , 
KW  - QUALITY MANAGEMENT
N1  - includes references
ER  -