TY  - BOOK
AU  - Nakkiran,S.
AU  - Franklin,D John  .
AU  - ,.
AU  - John franklin,D  .
TI  - Business process outsourcing (BPO) : concepts, current trends, management, future challenges / 
SN  - 8176295558
U1  - 658.11 
PY  - 2004///
CY  - New Delhi : 
PB  - Deep and Deep Publications , 
KW  - BPO
N1  - Includes bibliographical references and index
ER  -