TY  - BOOK
AU  - Bank,John
TI  - The essence of total quality management / 
T2  - The prentice-hall essence of management series, 
SN  - 8120309030
U1  - 658.4013 
PY  - 1995///
CY  - New Delhi : 
PB  - Prentice Hall of India , 
KW  - TOTAL QUALITY MANAGEMENT
N1  - NULL
ER  -