Bank, John. The essence of total quality management / John Bank. - New Delhi : Prentice Hall of India , 1995. - xvii,203p. : ill.,figs ; 23cm . - The prentice-hall essence of management series, ; . - The prentice-hall essence of management series, ; . NULL ISBN: 8120309030 Rs. 75.00 Subjects--Index Terms: TOTAL QUALITY MANAGEMENT Dewey Class. No.: 658.4013 / BAN/E