Mahajan, Gautam.
Total customer value management : transforming business thinking / by Gautam Mahajan - New Delhi : Response Books , 2011. - xx,326p. : ills,charts ; 22cm .
includes index.
9788132103127 Rs.450.00
CUSTOMER RELATIONS
TOTAL QUALITY MANAGEMENT
658.812 / MAH/T
Total customer value management : transforming business thinking / by Gautam Mahajan - New Delhi : Response Books , 2011. - xx,326p. : ills,charts ; 22cm .
includes index.
9788132103127 Rs.450.00
CUSTOMER RELATIONS
TOTAL QUALITY MANAGEMENT
658.812 / MAH/T